FAQ

How do I unsubscribe?

If you don't want to receive our exclusive offers and promotions anymore that is absolutely fine! Log-in to your Wold of Kidz account and change the 'Email Preferences'.

The item I ordered is out of stock. Why is it on the website?

We always aim to get our items back in stock so you can purchase them in the future.

Now and again there can be an unexpected delay, if so we'll get in touch to let you know.

How do I place an order?

Easy! Find the items you want and click to add them to your basket. Once you've got all you need, select the basket icon and proceed to checkout.

Your account will automatically show any stored delivery and payment options to make ordering as easy as possible.

Check all of your details are correct and you’re good to go!! We’ll let you know that your order is complete by sending you an email.

Can I make changes to my basket?

Absolutely!! Click the basket icon and this will show all of the items you've selected so far.

Use the + to add more of the same item or the – if you have added too many. If you want to remove the item completely, just hit the X button.

What is the status of my order?

My Account makes it easy to keep an eye on your orders.

Once you've logged in you'll see each individual order that you've placed with us. Select the one that you want and discover all the information you need. 

We'll also send you an email as soon as it's on the way! 

Where is my order?

Your Account will show any orders you have previously placed with us.

They will either show as Outstanding, In Progress or Complete. Click on the order you wish to view to check the current status.

The email we send when it is dispatched will also let you know when to expect your order.

If you need any further information, contact our Customer Service team by sending a message through your account.

How do I cancel my pre-order?

We're sorry to hear you want to cancel. 

If you need our help with anything, just contact us through ”your account” and we will be happy to help.

We will send you an email once the items have been cancelled successfully.

If the cancellation fails, this is because the order is almost ready to be sent. In stock items are sent as soon as possible to ensure they get you quickly.

If you want to return the items, check out our terms and conditions.

Kindly be aware that 'Pre-Order' items may incur a 15% up to a maximum of 25% vendor cancellation fee (subject to vendor, supplier associated cancellation fees).

Regrettably, this expense needs to be transferred to customers who opt to cancel their order before fulfillment

Why has my order been cancelled?

We don’t want to cancel any orders but occasionally we might have to. 

This can be down to issues with stock or the price of the item may have been incorrect on our site (Whoops).

How do I make changes to my order?

Once your order has been placed we are unable to amend any details.

You can try and cancel it if you wish and then place a new one. You can do this through your account.

Select the order you wish to cancel and you’ll see that you can choose individual items or the whole thing.

We'll send an email to let you know if the cancellation is successful. We recommend not placing a new order until this has been confirmed.

If you can't cancel then you can send the item back to us. Refer to our Returns Policy to find out how.